GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale (pursuant to Legislative Decree 206/2005 “Consumer Code”) govern the sale of products (wine) by Cantina Sociale Cornaiano Soc. agricola coop. via the website www.girlan.it. By placing an order, the customer declares that he/she has read these General Conditions of Sale and accepts them in full.
SHIPMENTS AND DELIVERIES
1. Methods of purchase
The customer may purchase products in the Shop section of the www.girlan.it website. The images on the site are provided to the customer to facilitate recognition of the products; due to variations in the packaging, the photos may not exactly reflect the appearance of the product delivered. Following the completion of payment, the correct receipt of the Customer’s order shall be confirmed by an email sent to the email address indicated by the Customer at the time of order transmission.
2. Minimum order
Minimum order of 50€. Each order can be placed in multiples of 3, the minimum order is 1 carton of 3 bottles.
3. Shipping
We ship to the following states: Italy, Germany. The shipping cost depends on the weight of the purchased products.
4. Methods of payment
The purchase price must be paid at the time of the purchase contract. Payments by the buyer can only be made in the following way: online payment by credit card (Stripe).
5. Delivery methods and times
All our shipments are entrusted to Direct from Italy in order to guarantee the best service in terms of punctuality and safety. We use packaging that protects your purchases from accidental impacts. At the time of shipment, you will receive a confirmation email containing the courier’s tracking number which will allow you to check the transit status of your shipment online. Orders are dispatched from Monday to Friday in the order in which they are received. It is understood that the above delivery times are indicative and may be affected by seasonal factors (e.g. peak orders during the Christmas period) or other circumstances (e.g. restrictions on the movement of goods, strikes, etc.). To know what to do in case of non-delivery or in case of problems during transport, please contact Direct from Italy.
PRICES AND AVAILIBILITY
The prices shown on the website include Italian VAT. When ordering, the VAT of the recipient’s country will be applied. The prices applied to each sale are those indicated on the site at the time the order is placed by the customer. The price of the products purchased, together with the cost of home delivery, must be paid by the customer at the time of the online order. Orders are accepted within the limits of product availability. In the event that the products are not currently available, the customer will be promptly informed of any sudden unavailability of the product ordered, in order to agree on the postponement of the delivery of the products, its modification with similar products or its cancellation. If, due to misunderstandings or other inconveniences, the price indicated on the site is lower than the correct selling price of a product, we may contact the customer to check whether he/she still wishes to purchase the product at the correct price or cancel the order.
RIGHT OF WITHDRAWAL
As provided for by the Consumer Code D.LGS 206/2005, customers have the right of withdrawal, with the possibility to return the purchased products within 14 days from receipt upon written notice to be forwarded to wineclub@girlan.it. In the notice, the customer must specify the product for which he intends to exercise the right of withdrawal and provide at his own expense for its shipment to Cantina Girlan in the manner and terms agreed in advance. The risks arising from transport will be borne exclusively by the Customer. The right of withdrawal is available to natural persons acting for purposes not directly related to their professional activity. Therefore, retailers and companies are excluded from this right.
HOW TO OBTAIN A REFUND
It is necessary to send an email to wineclub@girlan.it within 14 days of receipt of the goods. In the communication the customer must indicate the product or products for which he/she intends to exercise the right of withdrawal. In order to exercise the right of withdrawal, it is necessary to return the purchased products, in good condition and with original labels not removed.o The packaging of the products must be accurate in order to protect the original wrappings from damage, writing or labelling. Products must be returned by express courier at your own expense. It is advisable to use a traceable and insured method of shipment as the customer shall be responsible for the loss, non-receipt or damage of the material sent. – The goods will be refunded after checking the content and condition of the products, within 15 days of receipt of the returned goods.
MINORS
We do not accept orders from minors. By placing an order, the Customer declares that he/she is at least 18 years old.
CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE
We reserve the right to change the website, policies and these General Terms and Conditions of Sale at any time in order to offer new products, or to comply with legal or regulatory requirements. The customer shall be subject to the General Conditions of Sale in force from time to time at the time he orders products. Should any provision of these conditions be deemed invalid, void or for any reason unenforceable, such condition shall not affect the validity and enforceability of the other provisions.
COMPLAINTS
Any complaints must be send to the email address wineclub@girlan.it.
PRIVACY REGULATIONS
With regard to the processing of the Customer’s personal data, which is necessary in order to process the order, please refer to the Privacy Policy of the website https://www.girlan.it/en/, available at the following link: https://www.girlan.it/en/privacy/.